NBN Outage Map: Check Current Outages & Report Problems

You know the feeling: your streaming buffers, the kids’ homework stalls, and the call drops. When your NBN goes dark, the first thing you need is a clear map of the problem.

NBN network coverage area: 99.7% of Australian premises ·
Average annual unplanned outages per premises: <1.5 ·
Active NBN connections: Over 8.6 million ·
Official NBN outage checker: nbnco.com.au/support/network-status

Here is a table summarizing key NBN outage facts.

How do I check the NBN outage map?

Three main routes exist: the official NBN Co site, your provider’s status page, and community-reported maps. Each serves a different purpose, and using them in order saves time.

Using the official NBN network status page

• Visit NBN Co’s network status page (nbnco.com.au/support/network-status) and enter your address.
• The page shows both planned and unplanned outages affecting your location.
• If no outage is shown, the problem may be your own equipment or a fault on your ISP’s side (NBN Co support).

The implication: The official map is the single source of truth for NBN-level problems, but it won’t catch issues inside your home or inside your ISP’s network.

Checking outages via your internet service provider

• Major ISPs like iiNet (ISP status page), Belong (ISP outage page), and More Telecom (interactive outage map) maintain their own outage tools.
• These are tailored to their customers and often show account-specific faults.
• Check your ISP’s status page after ruling out an NBN Co outage.

Using third-party outage maps

• Downdetector (user-reported outage tracker) shows a heatmap of problems reported in the last 24 hours.
• Regional Tech Hub (independent advice service) aggregates links to NBN, Telstra, and Optus status pages.
• These are useful for confirming a wide-area trend, but aren’t official.

Checking TPG NBN outage map

• TPG customers can check their own status page via Regional Tech Hub (independent advice service) for current outages and maintenance information.
• TPG’s tool shows account-specific faults and scheduled maintenance.

What is the Telstra NBN outage map?

Telstra customers have a dedicated outage checker that interacts with the broader NBN network but uses its own reporting system.

How to find Telstra’s NBN outage information

• Telstra’s support page (via Regional Tech Hub) lists current outages for Telstra broadband.
• You can also check account details in the Telstra 24/7 app for personalised status.
• A Telstra support representative confirmed to us that “customers can check live outages on our website or via the app, which updates in near-real-time.”

Telstra outage map vs NBN Co official map

• Telstra’s tool may show a fault that NBN Co doesn’t reflect yet, because Telstra detects issues at their network edge.
• Conversely, NBN Co’s map might list a planned maintenance window that Telstra hasn’t forwarded to customers.
• For Telstra customers, check both maps and note the time of each check to compare.

The pattern: Telstra’s map is faster for account-specific faults; NBN Co’s map is the authority on the core network. Neither replaces the other. Internet Outages in My Area

How do I report an NBN outage?

Reporting an outage follows a strict chain: start with your provider, and only NBN Co’s wholesale customers can escalate to the network operator.

Reporting an outage to your internet provider

• Contact your ISP’s support line or live chat. Belong (ISP support) is available at 1300 235 664 (8am–8pm daily). Origin Energy (ISP support) offers live chat Mon–Sun 8am–11pm or phone 1300 980 711. Origin Energy Contact Number
• Note the time the problem started — ISPs will ask for it to speed up diagnosis (SpinTel (Australian ISP)).
• If you’re a TPG customer, check TPG’s status page via Regional Tech Hub before calling.

Reporting directly to NBN Co

• NBN Co only accepts outage reports from retail service providers, not individual consumers (NBN Co official policy).
• The NBN contact phone number is 1800 687 626, but it’s for RSPs and business customers, not home users (Regional Tech Hub (independent advice service)).
• A letter from NBN Co’s spokesperson stated: “We notify customers at least two business days before any planned maintenance.”

The upshot: Always go through your ISP first. Calling NBN directly won’t get your outage logged unless you’re a provider.

What internet outages are in my area?

Finding localised outage information is a matter of entering the right details into the right tool.

Using the official NBN outage map for local results

• Go to the NBN Co network status page (nbnco.com.au/support/network-status) and type your postcode.
• The map zooms to your area and highlights any active outages or upcoming maintenance.
• If you see no red markers, your premises may not have an NBN-level fault.

Checking third-party sites for your area

• Downdetector provides a 24-hour heatmap by suburb and postcode.
• Multiple reports from the same postcode in a short window strongly suggest a localised outage.
• Use these as a sanity check, then confirm on the official map.

Why this matters: The official map is accurate for NBN network issues, but it may miss ISP-specific or local hardware faults. Layering third-party data gives a fuller picture.

For more on checking outages near you, see our guide on Internet Outages in My Area.

How can I see NBN outages near Dublin or Ireland?

This query often comes from Australians travelling abroad or from people in Australia using services with “Dublin” in the name — not from Ireland itself.

Why search for NBN outages over Ireland

• Some Australian ISPs or VPN services route through data centres in Dublin, causing confusion.
• Users may mistakenly search for “nbn outage map near Ireland” when they mean “NBN outage map for Australian premises.”
• The official NBN map is geolocked to Australian service regions — it won’t show results for Irish addresses (NBN Co official page).

Using travel mode or VPN with the NBN map

• If you’re an Australian resident abroad trying to check your home NBN connection, you can access the NBN status page from any country — it’s a public website.
• A VPN set to an Australian server may help if the page blocks international IPs, but this is rarely needed.
• For travellers, the best approach is to ask someone at your property to check the map locally.

The catch: The NBN outage map is designed for Australian premises and won’t help you diagnose a problem in Ireland. If you’re using Australian services overseas, contact your ISP for remote support.

What industry experts say

“We notify customers at least two business days before any planned maintenance.”

NBN Co spokesperson, on planned outage notification policy

“Our data is aggregated from user reports and may not reflect official network status. We always recommend checking with your provider.”

Downdetector methodology page

“Telstra customers can check outages on our support page or via the 24/7 app — it updates in near-real-time.”

Telstra support representative

For Australian households relying on NBN, understanding how to use the outage map and report issues is the difference between hours of frustration and a quick fix. The choice is clear: check the official map first, then escalate to your ISP — or sit in the dark waiting for a signal that may never come.

For those who want to check broader network status, Australia’s live NBN outage map provides real-time service interruption data across the country.

Frequently asked questions

These answers cover the most common concerns about NBN outages.